Your booking confirmation email is not your card. You must enter an 8-character code in the Copenhagen Card City Guide app to activate. Here's exactly how — plus what to do if something goes wrong.
The Copenhagen Card only works with one app — Copenhagen Card City Guide. It's free on both iOS and Android.
Your booking confirmation email contains an 8-character code. Do not confuse this with the voucher from wherever you booked — they are different things.
After buying, you'll receive a booking confirmation email with an 8-character code (letters and numbers). This is your Copenhagen Card code — not the voucher PDF from the seller.
Download and open Copenhagen Card City Guide. Tap "My Cards" at the bottom of the screen. You'll see an option to "Add Card" or enter a code.
Type or paste your 8-character code exactly as it appears in the email. The app will recognize it and add your card. You'll see your card type and duration.
Your card is now in the app but not active. The timer starts the moment you activate — and cannot be paused or undone. Only activate when you are ready to start exploring.
Once you activate your card, the timer begins counting down your hours. There is no pause button, no way to stop the clock, and no refunds for activated cards. Only activate when you are standing at your first attraction, ready to start exploring.
Once your card is activated, the app becomes your all-in-one guide to Copenhagen. Everything works offline.
Show your QR code at attraction entrances and tap it on transport validators. Works offline once activated.
All 80+ attractions plotted on an offline map. Filter by type, see opening hours, and get walking directions.
Mark attractions as favourites to build your itinerary. See estimated visit times and opening hours.
Your 8-character code can be redeemed on any device. Download the app on your new phone and enter the same code. Your card will appear with the remaining time left.
Check you are using the 8-character code from your booking confirmation email, not the voucher from wherever you booked. The two are different — only the confirmation email contains your Copenhagen Card code.
Make sure your card is activated in the app first. The QR code only works after activation. If it's still not scanning, increase screen brightness and ensure the code fills the validator screen.
Close and reopen the app. If problems persist, delete and reinstall the app, then re-enter your 8-character code. Your card data is stored on the servers, not locally.
You need internet to download the app and activate your card. Once activated, the app works completely offline — including the QR code, map, and attraction listings.
Your code can be redeemed on any device, but only one device can have an active card at a time. If you enter the code on a second phone, it deactivates the first one.
The app will show an error if the code is invalid. Double-check you are using the 8-character code from your booking confirmation email, not the voucher PDF from wherever you booked.
Yes — the app shows your remaining hours in real-time. You can see exactly when your card expires, down to the minute.
Download the app after purchase — you'll receive your 8-character code by email.
Buy the Copenhagen Card →